General terms and conditions
The prices are valid for the specified period and number of persons. As required by Italian law, only registered guests are allowed to stay in the apartment.
Reservation and Cancellation Conditions
To confirm your booking, a deposit of 30% of the total price is required. Only reservations confirmed in writing by us are considered binding.
For cancellations up to 91 days before arrival, there are no costs. The deposit will be refunded.
For cancellations from 90 to 15 days before the arrival date, we charge 30% of the booked services. The deposit will not be refunded.
In case of short-term cancellation, starting from 14 days before the arrival date, late arrival, or early departure, all booked days and services will be charged.
For any unforeseen events, we recommend a travel cancellation insurance.
Payment Options
The deposit ("caparra confirmatoria") can be paid by bank transfer. The bank details of Enjoy Dolomites - Chalet are:
Raiffeisen Gherdeina - Filiale St. Christina
IBAN: IT 04 C 08238 58860 000301056638
SWIFT-BIC: RZSBIT21155
The remaining balance is due on the day of arrival. This can be paid by bank transfer, credit card (Visa or Mastercard), debit card, or in cash (up to a maximum of €4,999).
Tourist Tax
The tourist tax required by Italian law is €2.10 per person per night, not included in the total price of the stay and payable upon your arrival.
Children under 14 years are exempt.
Pets
In some apartments, we accept pets upon request and for a small fee of €12 per day.
Check-in and Check-out
The apartments are available from 3:30 PM on the day of arrival and until 9:30 AM on the day of departure. If you arrive after 6:00 PM, please give us a brief phone call.
Guest Pass
Upon completion of the accommodation contract, the Val Gardena Guest Pass (consequently Guest Pass) will be issued to the guest, which according to the decision of the South Tyrolean regional government No. 732/2022, is valid for the entire duration of their stay as well as from 0:00 on the day of arrival unto 24:00 on the day of departure.
The Guest Pass includes the use of all public transport within the “südtirolmobil” network area as well as additional services, which vary depending on the tourism organization. Detailed information can be found at: suedtirol-guestpass.info
The sole entity carrying the Guest Pass in South Tyrol is the Mobilitätskonsortium, appointed as the unified coordination point in accordance with the abovedecision of the South Tyrolean regional government by the Provincial Association of Tourism Organizations of South Tyrol on November 16, 2022.The details of the additional services associated with the Guest Pass and the conditions of use ofthe Guest Pass are communicated by the third party responsible for issuing and managing the Guest Pass. Detailed information is available at: suedtirol-guestpass.info